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- customer can contact the staff to change or return the product within 7 days from the date of receipt of the product.
- We only accept products with factory problems or damage from transportation. If the product is damaged from the use of the customer, we reserve the right to change the product.
- Please take photos or videos while unpacking the package. to be used as evidence to confirm the replacement or return of the product.
- If there’s no video or other evidence, we reserve the right to change or return the product in any case.
- Customers will receive a new product once the defective product has been delivered to the store.
- To claim the shipping cost, please send a picture of the shipping receipt to the staff. We’ll pay the actual shipping cost to the customer.
- Any additional questions, please contact the staff at [email protected] or 092-868-9000
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